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CSM Dutch Market
Amsterdam, Netherlands
Do you get energy from happy customers, smart tools, and making real impact? Want to work with fast-growing companies just like us? Then this might be your next adventure.
The role
As a Customer Success Manager, you are responsible for the success of our clients on the platform. You play a key role in building strong relationships, guiding customers through their onboarding, and helping them reach their objectives. You’ll work with businesses across various industries and focus on customer satisfaction, growth, and contract renewals. You collaborate closely with teams such as sales and product to ensure a seamless customer journey.
What you’ll be doing
- Guide new customers through onboarding and ensure a smooth transition onto our software
- Build and maintain strong client relationships through regular, proactive communication
- Identify upsell and expansion opportunities and collaborate with sales to drive growth
- Monitor customer satisfaction and actively manage retention and contract renewals
- Collect customer feedback and contribute to product improvements based on their needs and experiences
What we are looking for
- Experience in customer success, sales, account management, or a similar client-facing role
- Strong communication skills and a service-oriented mindset]
- Empathetic, solution-driven, and motivated to help customers succeed
- Strategic thinker with the ability to operate independently
- Experience with SEO or web development is a plus
- Fluent in both Dutch and English, spoken and written
What we offer you
- Gross monthly salary of €3,500 based on full-time employment, plus a performance-based incentive
- A dynamic role at one of Europe’s fastest-growing scale-ups
- A culture of trust, autonomy, and personal growth
- The opportunity to work with cutting-edge AI technology in SEO, GEO (Generative Engine Optimization), and content automation
- Hybrid work setup from our office near Amsterdam Zuid station
- An energetic team of 45+ colleagues in Amsterdam, regular team events, and frequent trips to Finland
- International customer success and sales games with company trips for top performers
