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Junior CSM Dutch Market
Amsterdam, Netherlands
Are you service-oriented, enthusiastic, and excited to help customers succeed? Thinking about making the switch to tech? Then this is your chance.
The role
As a Junior Customer Success Manager, you’ll get the opportunity to grow into a full-fledged Customer Success Manager. You’ll support new customers as they take their first steps on our platform and ensure they get off to a great start. You’ll learn everything about onboarding, customer relationships, and how to help clients succeed. We provide the right support and a clear growth path toward a full CSM role.
What you’ll be doing
- Support the onboarding of new customers
- Answer customer questions and assist them in using the platform for the first time
- Build strong customer relationships through proactive communication
- Identify feedback and opportunities for improvement
- Work with a wide range of unique companies and help them grow
What we are looking for
- Some experience in customer-facing roles such as customer service, hospitality, retail or similar
- Strong communication skills and a service-minded approach
- Curious, proactive, and eager to dive into the world of Customer Success
- Experience with marketing, SEO, or WordPress is a plus
- Fluency in both Dutch and English
What we offer you
- An entry-level position with a clear growth path toward a Customer Success Manager role
- All the tools, training, and support you need to develop quickly
- The chance to work with innovative AI technology in a fast-growing scale-up
- A fixed monthly salary of €3,000 (excluding holiday allowance), based on a full-time contract
- A hybrid work setup from our office near Amsterdam Zuid station
- A young and energetic team of 45+ colleagues, team events, and international trips to Finland
