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Junior CSM German Market
Amsterdam, Netherlands
Do you want to kickstart your career in a fast-growing AI startup, help clients succeed and be part of an international team based in Amsterdam? This is your chance.
The role
As a Junior Customer Success Manager for the German market, you’ll take part in a structured training program designed to prepare you for a full Customer Success Manager position. You’ll support new clients as they begin using our AI-powered SEO platform, guide them through onboarding, answer their questions and make sure they achieve visible results.
You’ll work with small and medium-sized German businesses across different industries, helping them improve their SEO and GEO strategy and create content that drives growth. You’ll receive personal coaching, regular feedback and all the tools you need to grow fast into a CSM role.
What you’ll be doing
- Guide German customers through onboarding and ensure a smooth start
- Support them in getting the most value from our platform and AI tools
- Build strong relationships through regular communication and proactive support
- Identify growth opportunities such as upsells, cross-sells and renewals
- Collect feedback and share insights to improve our product and processes
What we are looking for
- Some experience in customer-facing roles such as customer service, hospitality or sales
- Native-level German and fluent English (our company language)
- Service-oriented, curious and eager to learn about tech, SEO and AI
- Strong communication skills and a proactive, helpful mindset
- Experience with marketing, WordPress or SEO is a plus
What we offer you
- A gross monthly salary of €3,000 excluding holiday allowance, plus a performance-based bonus of around €500 per month on average
- A structured development program to grow into a Customer Success Manager role
- Guidance, mentorship and continuous training from experienced CSMs
- The opportunity to work with cutting-edge AI technology in SEO and GEO
- Hybrid working with remote possibilities
- A brand-new office at Rokin in Amsterdam, now home to more than 75 colleagues
- A fun, international culture with regular team events, trips to Finland and company competitions
Ready to start your career in Customer Success and help German businesses grow online? Apply now and join our international team at WP SEO AI.
